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Resident Review Maintenance Request Maintenance Policy Move to another TMG Property Own Your Own Home FAQs Local Resources Contact TMG TMG's Maintenance Policies Our mission statement, "We don't want to just talk about service, we want to provide it at every opportunity, every day." 3 Day Service Satisfaction -- 3DSS • When you submit a repair request with PTE (Permission To Enter), a TMG service technician will be at the property within three working days from the date submitted. • When a repair request is submitted by APO (Appointment Only), the tenant will be contacted for an appointment within three working days from the date the request is submitted, three attempts will be made to call & schedule an appointment. On the third attempt the following message will be left: "This is our third attempt to reach you to schedule your maintenance request. If we do not hear back from you within 24 hours, then we will schedule the appointment within 48 hours." Please consider this message notice that we will enter the property at that time. When an appointment has been made & a Service Tech is at the property at the scheduled time and you are a "no show", a fee of $39.95 will be charged to your account. Please note: Non-entry into a residence structure will not require an appointment.

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